Rock 'n Foam Terms, Conditions, and Privacy Policy

📜 Terms and Conditions

Effective Date: April 24, 2025

Please read the following carefully. By submitting your client confirmation form, you acknowledge and agree to the Terms and Conditions outlined below.

1. Booking and Payment

  • A $100 non-refundable deposit is required at the time of booking to reserve your event date.

  • The remaining balance must be paid no later than 10 days prior to your event date.

  • If full payment is not received 10 days before the event, the reservation will be canceled, and the $100 deposit will be forfeited.

  • Bookings are not confirmed until payment is received and acknowledged by Rock 'n Foam.

2. Cancellation and Refunds

  • Cancellations made 7 or more days prior to the event:

    • Eligible for a full refund minus the $100 deposit.

  • Cancellations made 3–6 days prior to the event:

    • Eligible for a 50% refund (of the total paid amount).

  • Cancellations made 48 hours or less prior to the event:

    • No refund will be issued.

  • In the event of severe weather (heavy rain, thunderstorms):

    • Rock 'n Foam will offer one free reschedule within 60 days (subject to availability) or a credit toward a future event.

  • No refunds are issued for weather cancellations unless Rock 'n Foam cancels the event.

3. Rain and Weather Policy

  • Foam parties can proceed in light rain.

  • In cases of heavy rain, lightning, or severe weather, we will work with you to reschedule or offer credit toward a future event.

  • We recommend monitoring the weather and communicating with us promptly if concerns arise.

4. Location and Setup Requirements

  • Client must provide a safe, open area for foam play (grass or rough concrete preferred; smooth concrete not recommended).

  • Client must provide access to a standard water source (hose connection) and an electric outlet.

  • If power is unavailable, please notify Rock 'n Foam so a generator can be provided (additional fee may apply).

  • For events at public parks or venues, the client is responsible for obtaining all necessary permits and permissions.

  • Rock 'n Foam operates under the assumption that the client has secured permission to host the event at the location.

5. Safety Guidelines

  • Our foam is non-toxic, hypoallergenic, and eco-friendly.

  • Surfaces may become slick. No running, diving, or roughhousing is permitted in or around the foam area.

  • Adult supervision is required for all minors during the event.

  • Rock 'n Foam is not liable for injuries caused by failure to follow safety instructions or unsafe behavior.

6. Liability Waiver

  • Client understands that participation in a foam party involves physical activity and accepts all risks associated with such activities.

  • Client agrees to release Rock 'n Foam, its owners, and employees from any claims, liabilities, or demands arising from participation in the event, except in cases of gross negligence.

7. Damage to Equipment

  • Client is responsible for any intentional or negligent damage to Rock 'n Foam equipment caused by event attendees.

  • Any damages will be assessed and billed accordingly.

8. Photo/Video Release

  • Rock 'n Foam may capture photos and/or videos during events for promotional purposes, including social media and marketing materials.

  • If you do not consent to photo or video use, please notify us in writing before your event date.

9. Travel Fees

  • Events within a 30-minute drive from Modesto, CA are included at no additional cost.

  • Events located 31–60 minutes away will incur a $50 travel fee.

  • Events further than 60 minutes may be accepted on a case-by-case basis and may incur additional fees.

10. Agreement

By completing your client confirmation form and submitting payment, you acknowledge that you have read, understood, and agree to all of the above Terms and Conditions.

🔒 Privacy Policy

Effective Date: April 24, 2025

At Rock 'n Foam, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when booking our services, visiting our website, or contacting us.

1. Information We Collect

When you interact with Rock 'n Foam, we may collect the following personal information:

  • Name

  • Address (for event location)

  • Phone number

  • Email address

  • Event details (date, time, location)

  • Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use your personal information to:

  • Confirm and manage your event booking

  • Send event-related communications

  • Process payments securely

  • Respond to your inquiries and customer service requests

  • Improve our services and communication

  • Maintain internal records

3. How We Protect Your Information

  • We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

  • Payment information is processed securely through trusted third-party providers and is not stored on our servers.

4. Sharing of Information

  • We do not sell, trade, or rent your personal information to others.

  • Information may be shared with trusted service providers (such as booking platforms or payment processors) solely for operational purposes.

5. Photo and Video Consent

  • We may capture photos and/or videos during events for promotional use on social media, marketing materials, and our website.

  • If you do not consent to photo or video use, please notify us in writing before your event.

6. Cookies and Website Analytics

  • Our website may use cookies to enhance user experience.

  • We may collect non-personal information (such as browser type, pages visited) for website analytics and improvement purposes.

  • You can disable cookies through your browser settings at any time.

7. Third Parties that Help Provide the Messaging Service:

We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

  • Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your personal information

To exercise these rights, please contact us at hello@rocknfoam.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Rock 'n Foam
Modesto, CA
Email: hello@rocknfoam.com
Phone: (209) 284-1324

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.